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TriTech Exposes False Claims for Caller

Recently, one of our call dispatchers received a call that was very disturbing: someone had nearly been scammed by a different established IT company located in Waukesha. The Story The caller had been using an Epson projector for about eight years and looking to purchase a replacement part. Before calling TriTech, the caller contacted a different repair company in the Waukesha area. The company stated that they were Epson authorized service providers, certified for the projector’s specific model, and able to take care of everything. They prepared an estimate for part costs and service fees; in the meantime, the caller reached out to Epson directly – only to discover the company was not, in fact, a partner or certified. This company lied to a potential customer about their credentials. Once the estimate was delivered, the caller contacted the company that Epson recommended – TriTech. We prepared an estimate for part costs and service fees, and it turned out to be significantly less than what the other company offered; the other company not only lied but overcharged by such an extreme amount. The caller was rightfully furious about the first interaction. Luckily, Epson’s customer support protected the caller and handled the…
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What is a plotter printer?

printer umbrella

There is confusion occasionally as to why TriTech will quote certain printers for plotter services instead of desktop printer services. Often, our printer service technicians hear: “It says printer on the box, not plotter.” We understand, but printer is a sort of umbrella marketing term and plotters fall under that umbrella. Even Wikipedia lists plotter separately from printer, but that could be because traditional plotters produce differently compared to modern printers. With the influences of product boxes and websites, it’s easy to see why customers are puzzled. What is a plotter? How does TriTech differentiate printers and plotters? What is a plotter? Technically, a plotter is a printer that uses pens in a continuous motion to draw technical designs and intricate lines onto paper; in contrast, an inkjet printer uses ink drops from a cartridge and a laser printer uses a laser beam. Plotter printers are now considered outdated – perform a web search for “plotter” and results seem to automatically redirect to “wide format.” TriTech will service and repair plotter printers if we can get parts. Unfortunately, many traditional plotters are no longer supported by their manufacturer due to out-of-production status and availability of comparable modern alternatives (read: companies…
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