What is WebRTC and can it benefit my business?

WebRTC browser video chat
WebRTC: “an open framework for the web that enables Real Time Communications in the browser.”

Essentially, a browser-to-browser connection is created using a JavaScript API instead of downloading a separate, dedicated application or plug-in. Just as your smartphone runs an app to access data, your browser (not computer) runs an app to access WebRTC.

Businesses are not trapped or required to register with every software provider to function or be productive, saving time and money. The connection can be used for audio and video calling – even videoconferencing!

Although it’s a developing project, WebRTC uses common protocols and is supported by Google (who originated it), Mozilla, Opera, and their browsers.

Animals video chat over browser with WebRTC (dog, cat)

How can businesses use WebRTC?

  • Customer service. A prime example is Amazon Mayday, a Kindle application serving as a direct link to assistance.
  • Call center. WebRTC creates a personal interaction between you and the caller.
  • Click-to-call. Instead of employees getting overwhelmed with their chat console, they can provide real-time answer to site visitors including screen sharing.
  • Multi-platform conferencing. All of the same capabilities of enterprise software but without the limitations of a shared client.
  • Team collaboration. Accomplish more with WebRTC in less time than e-mail with no setup.
  • SIP Trunking. Calls can be routed to and established from through your gateway.
  • Mobile. iOS and Android browsers can communicate without a cellular network and data worries.

How secure is WebRTC?

The first concern of IT professionals and business management: security.

A blog entry from 3CX explains perfectly, “Security and encryption is not an optional WebRTC feature, as it has native built-in features that address security concerns.”

The only point that you use an Internet signal is in the beginning – in order to initiate a channel. Once a request is accepted, a peer connection is directly made through browsers and not the signal. From both directions, the transferred data is encrypted and the exchange process is secure.

If bypassing the Internet and using encryption isn’t secure, we may never know what is!

How much does it cost for WebRTC?

The second concern of IT professionals and business management: money. In two words: low cost.

In more words: If you have a computer programmer in-house, WebRTC will cost their working wage. If you don’t, there are plenty of affordable enterprise options to choose from.

“It’s open source, why do I need to pay?” Well, you don’t need to but the open source code is only for the data channel (to view a basic application, click here). A third-party provider is needed for business essentials such as an administrator console, participant roster, file sharing, and connecting more than two locations.

Not convinced? A WebRTC system can replace your toll-free 800 number. By including the code on your website, a visitor can click from their browser and be connected to you on yours!

WebRTC providers Polycom, Asterisk, Skype

WebRTC Solutions for Enterprise

  • 3CX WebMeeting
  • Asterisk Support
  • Cisco Jabber Guest
  • GoToMeeting
  • Oracle Communications WebRTC Session Controller
  • Polycom RealPresence
  • Skype for Business

WebRTC Browser Compatibility

  • Chrome
  • Firefox
  • Opera

IP Phone Systems & Video Conferencing for UC business solutions, from TriTech

WebRTP enhances on what you already have.

To get the most from adding WebRTC to your business’ unified solution, you’ll need the right equipment and team to back you up. From VoIP phones to an appropriate video conferencing system, TriTech is an IT company in Wisconsin that’s been helping businesses for more than 20 years.

Digital communication is continuing to spread and the future of how we work. TriTech can help you start, update, and support a UC business plan.

Device management and mobile security in the workplace

BYOD [bring your own device] smartphone with business attire

Bring your own device (BYOD) is a business trend of permitting employees to professionally use their personal devices, such as laptops, smartphones, and tablets.

Last week was Mobile World Congress 2016 in Barcelona, produced by the GSMA, and a headline from Wired.com describes perfectly the evolving importance of the mobile ecosystem: “Phones don’t rule Mobile World Congress. The Internet does.”

Connectivity is crucial and research has consistently shown that businesses are integrating mobile devices more and more every year. If you aren’t exactly sure how BYOD works and have concerns, we’ll explain what your business could gain and how your network can stay secure with a customized BYOD strategy from TriTech.

BYOD [bring your own device] smartphone with business attire

Benefits of BYOD

An employee’s laptop connected to your corporate network for email is an example of BYOD; simple trend with substantial benefits. An effect from Consumerization of IT, a BYOD policy targets the same goal between businesses and employees: convenience.

  • Increased productivity. Employees are working with electronics that they are familiar with and can do so afterhours.
  • Preferred technology. Employees work with what they picked out on their own.
  • Decreased spending. Businesses are spared the cost of technology purchases and updates because employees already own or have the appropriate devices. Funds and time are also saved from training.
  • Management software. Mobile device management (MDM) and enterprise mobility management (EMM) are detailed below.

Benefits of MDM & EMM

Mobile device management controls and oversees the physical BYOD devices, application operations, network activity, and data availability. Enterprise mobility management controls and oversees wireless networks, MDM, and any other business computing functions that BYOD devices operate with.

  • Reduced downtime. Watch network traffic and restrict user access.
  • Increased security. Less data theft and viruses from intentional breaches.
  • Compliance reports. Settings to notify violators and take action if needed.
  • Permissions. Restrictions can limit and prevent the access, modification, or distribution of documents, files, folders, and drives – based on the user, device, or application.

monitoring security BYOD on MDM, EMM software

MDM & EMM for BYOD Risks

Every pro has a con that businesses hope to avoid with accessibility. Luckily, there are corporate device managers for BYOD to handle such risks.

Hardware loss
Problem: Stolen and misplaced electronics isn’t just costly when buying a replacement but also when you don’t know who has access to your business’ network.
Solution: GPS trackers and remote wiping.

Network congestion
Problem: Slow and failed retrieval of requests due to too many devices being connected.
Solution: App usage, monitoring what and how.

Accidental threats
Problem: An employee’s device can be compromised without you or them aware, opening your network and data unknowingly.
Solution: Network Access Control (NAC) and encryption.

MDM Solutions for Your Business

TriTech can help your business with BYOD integration and EMM services in Milwaukee, Waukesha, Madison, and across Wisconsin. To learn more, call TriTech today at (262) 717-0037 or toll-free (800) 891-3388.