What is WebRTC and can it benefit my business?

WebRTC browser video chat
WebRTC: “an open framework for the web that enables Real Time Communications in the browser.”

Essentially, a browser-to-browser connection is created using a JavaScript API instead of downloading a separate, dedicated application or plug-in. Just as your smartphone runs an app to access data, your browser (not computer) runs an app to access WebRTC.

Businesses are not trapped or required to register with every software provider to function or be productive, saving time and money. The connection can be used for audio and video calling – even videoconferencing!

Although it’s a developing project, WebRTC uses common protocols and is supported by Google (who originated it), Mozilla, Opera, and their browsers.

Animals video chat over browser with WebRTC (dog, cat)

How can businesses use WebRTC?

  • Customer service. A prime example is Amazon Mayday, a Kindle application serving as a direct link to assistance.
  • Call center. WebRTC creates a personal interaction between you and the caller.
  • Click-to-call. Instead of employees getting overwhelmed with their chat console, they can provide real-time answer to site visitors including screen sharing.
  • Multi-platform conferencing. All of the same capabilities of enterprise software but without the limitations of a shared client.
  • Team collaboration. Accomplish more with WebRTC in less time than e-mail with no setup.
  • SIP Trunking. Calls can be routed to and established from through your gateway.
  • Mobile. iOS and Android browsers can communicate without a cellular network and data worries.

How secure is WebRTC?

The first concern of IT professionals and business management: security.

A blog entry from 3CX explains perfectly, “Security and encryption is not an optional WebRTC feature, as it has native built-in features that address security concerns.”

The only point that you use an Internet signal is in the beginning – in order to initiate a channel. Once a request is accepted, a peer connection is directly made through browsers and not the signal. From both directions, the transferred data is encrypted and the exchange process is secure.

If bypassing the Internet and using encryption isn’t secure, we may never know what is!

How much does it cost for WebRTC?

The second concern of IT professionals and business management: money. In two words: low cost.

In more words: If you have a computer programmer in-house, WebRTC will cost their working wage. If you don’t, there are plenty of affordable enterprise options to choose from.

“It’s open source, why do I need to pay?” Well, you don’t need to but the open source code is only for the data channel (to view a basic application, click here). A third-party provider is needed for business essentials such as an administrator console, participant roster, file sharing, and connecting more than two locations.

Not convinced? A WebRTC system can replace your toll-free 800 number. By including the code on your website, a visitor can click from their browser and be connected to you on yours!

WebRTC providers Polycom, Asterisk, Skype

WebRTC Solutions for Enterprise

  • 3CX WebMeeting
  • Asterisk Support
  • Cisco Jabber Guest
  • GoToMeeting
  • Oracle Communications WebRTC Session Controller
  • Polycom RealPresence
  • Skype for Business

WebRTC Browser Compatibility

  • Chrome
  • Firefox
  • Opera

IP Phone Systems & Video Conferencing for UC business solutions, from TriTech

WebRTP enhances on what you already have.

To get the most from adding WebRTC to your business’ unified solution, you’ll need the right equipment and team to back you up. From VoIP phones to an appropriate video conferencing system, TriTech is an IT company in Wisconsin that’s been helping businesses for more than 20 years.

Digital communication is continuing to spread and the future of how we work. TriTech can help you start, update, and support a UC business plan.

Why Businesses Should Use Encryption for E-mail, Data, and Files

House of data encryption

“Going dark” is a term coined by the FBI with the definition of encryption in reference to criminal activity, a topic of debate and in the media lately. How is this relevant to networking for businesses in Wisconsin?

What does “Encryption” mean?

Encryption encodes a message so that only the intended receiver is authorized to decode and read it, enhancing security. In the Sophos 2015 survey “The State of Encryption Today,” 54% of United States organizations extensively use encryption, but only 38% of smaller businesses universally do.

Encrypted Data with Key

Encryption and Businesses

File Encryption. A majority of businesses encrypt to protect the data of the company and its employees. Yet, almost one-third of financial details for both are unprotected.

Devices. Disk encryption keeps data secure if a device is stolen or lost. Over 60% of servers, PCs, and laptops are encrypted by businesses, but more than half of Macs and mobile devices are not.

Other steps to improve security are authentication, password management, access management, and secure file sharing.

Consequences of Unencrypted

Encryption of sensitive data is important because the complications from successful threats are very serious.

  • Data Loss. The healthcare industry was responsible for 37% of data breaches in 2014. A Verizon study reported 53% of confirmed data loss incidents were in businesses with less than 1,000 employees. For more information about data recovery, click here.
  • Cybercrime. Stolen personal and financial information can result in being sold on the black market, identity theft, and fraudulent purchases.
  • Spam. It isn’t just annoying; it’s dangerous. Results can lead to hacking and malware.

data houses, encrypted and unencrypted

”Without” Reason

  • Budget. No one wants to spend money that they don’t have to. However, if data were a resident of a house, then encryption would be the front door; unlocked permits free entry. It ultimately could cost your business economically and reputably.
  • Operation. A misconception is that this practice will cause users and work to suffer. False. TriTech will design and implement a custom solution for your business so interference is not a drawback.
  • Knowledge. For over 20 years, TriTech Corporation of America has been a leading technical support and network solutions firm in Milwaukee, Waukesha, and Wisconsin. Our information technology professionals are certified and expert in their field.

IT services from TriTech have proven quality and consistent results. To start your business plan with encryption technology, call an experienced consultant today at (262) 717-0037, toll-free (800) 891-3388, or email service (at) tritechcoa (dot) com.

Sophos 2015 The State of Encryption Today Survey
Mandiant 2015 Threat Report
Symantec 2015 Internet Security Threat Report
CloudEntr The State of SMB Cybersecurity in 2015